InfluenConnect Platform Terms of Use 

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Effective date: 1 Jan 2025

Last updated: 1 April 2026

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These Terms of Use (“Terms”) govern access to and use ((of the InfluenConnect platform, website, and related services (together, the “Platform”). By creating an account, accessing, or using the Platform, you agree to these Terms.

If you do not agree to the Terms, please do not use the Platform.

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1. Who we are

The Platform is operated by the InfluenConnect group. The entity you contract with will be identified at sign-up, checkout and/or in the relevant Order (the “Contracting Entity”).

The Contracting Entities are:
(a) InfluenConnect Global Ltd. Incorporated 19 November 2025. Company No. 16865411. Registered address: 37 Newlands Quay, London, E1W 3QZ, United Kingdom.
(b) InfluenConnect Limited. Incorporated 19 August 2025. Company or BR No. 78647995. Registered address: Flat 409, 4/F., 143 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong.

InfluenConnect Holding Limited (Company or BR No. 78596756) is a holding company and is not a Contracting Entity for Platform services unless expressly stated in an Order or a separate written agreement.

In these Terms, “InfluenConnect”, “we”, “us”, and “our” means the applicable Contracting Entity.

Contact: info@influenconnect.com

 

1.2 Affiliates

The Platform may be provided using personnel, systems, and services from within the InfluenConnect group and third-party service providers. An InfluenConnect group company that supports the Platform does so on behalf of the Contracting Entity unless the Order states otherwise.

 

2. Definitions

In these Terms:

• “Brand” means a company or person acting in the course of business using the Platform to search for, request, or book influencer services.

• “Influencer” means a creator, talent, or publisher offering services through the Platform. Influencers may be individuals.

• “User” means any person or organisation using the Platform, including Brands and Influencers.

• “Booking” means a request for influencer services and any resulting engagement arranged through the Platform.

• “Order” means the record in the Platform (or checkout flow) confirming the key Booking terms, including price, fees, payout rules, cancellation terms, and status.

• “Content” means any text, images, video, audio, posts, deliverables, brand assets, briefs, and other materials provided by Users or generated through use of the Platform, excluding the Platform itself.

• “Fees” means subscription fees and transaction or service fees payable to InfluenConnect as stated on the Platform or in an Order.

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3. Eligibility and account types

3.1 Brand users are B2B only

Brands must be acting in the course of business. By using the Platform as a Brand, you confirm that you have authority to bind the organisation you represent and agree to the following terms:-.

Subscription Fees to and Booking via InfluenConnect.

(i). Subscriptions.  InfluenConnect offers subscription plans with features and limits described on the Platform at the time of purchase. Subscription plan features and limits may change over time. 

(ii).Booking and Campaign conduct. InfluenConnect is an intermediate platform to facilitate your bookings with influencers, subject to commissions. If you book a listed influencer via our Site,  you are agreeing to pay all charges for your booking, including the listing price, applicable fees like taxes and any other fees as agreed (collectively, “Fees”).  Thereafter, the identity of the relevant influencer will be notified to you at the time of booking (“Booking”) and you should ensure that you will deal with the said influencer directly and InfluenConnect is not responsible to your subsequent dealings, agreement or acts. If you request us to book an identified influencer, who is not in our listed influencers (“Booking request”), you are agreeing to pay referral fees. Upon performing any bookings via the Site, you agree to comply in full with all applicable laws and these Terms. You acknowledge that breaching these Terms could result in the cancellation of bookings and other benefits, and may also be subject to additional charges or penalties.

Points to Note:

1. InfluenConnect is a marketplace for marketing services offered by influencers. Brand users confirm they will engage all Influencer users as independent contractors and will not exercise control over how they perform their work, nor provide supervision or direction on the manner or means by which the services are completed.

2. When placing an Order on the InfluenConnect platform you may only use funds that were obtained from legal sources and are not, directly or indirectly, connected to any unlawful or fraudulent activities.

3. Please refer to the Payment Terms for making payments through the Site and to learn about fees and taxes.

4. We make personalized recommendations of content to our users in order to enhance the experience on InfluenConnect.

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3.2 Influencers may be individuals

Influencers may be individuals. By accepting a Booking, an Influencer confirms they provide services as an independent service provider and not as our employee, worker, agent, or partner and agree that:-

1. Influencer users create Profiles on InfluenConnect to allow Brand users to request for Booking. 

2. Influencer users must fulfil their Orders once it is confirmed, and may not cancel Orders on a regular basis or without cause. Cancelling Orders will affect the influencer's reputation and visibility level in the platform. 

3. For information about receiving payments, fees and taxes see the Payment Terms (Hyperlink).

4. Influencer users must obtain a general liability insurance policy with coverage amounts that are sufficient to cover all risks associated with the performance of their services.

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3.3 Age and legal capacity

You must be at least 18 years old and have legal capacity to enter into these Terms. If you use the Platform on behalf of an organisation, you confirm you have the authority to bind it.

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4. Account registration and security

You agree not to use any unauthorised automated computer program, software agent, bot, spider or other software or application to scan, copy, index, sort or otherwise exploit our Services or Site or the data contained on them.  You must provide accurate, complete, and up-to-date information. You are responsible for:

• keeping login credentials confidential

• all activity under your account

• promptly notifying us of unauthorised use or security incidents

We may require verification checks (including identity, business verification, and compliance screening) to protect the Platform and Users.

You shall not: (i) copy, distribute or modify any part of the Site (including but without limitation to our technology and/or information stored in our database) without our prior written authorization; (ii) use, modify, create derivative works of, transfer (by sale, resale, license, sublicense, download or otherwise), reproduce, distribute, display or disclose Content (defined below), except as expressly authorized herein; (iii) disrupt servers or networks connected to the Site; (iv) use or launch any automated system (including without limitation, "robots" and"spiders") to access the Site; and/or (v) circumvent, disable or otherwise interfere with security-related features of the Site or features that prevent or restrict use or copying of any Content or that enforce limitations on use of the Site.

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5. Platform nature and evolving features

The Platform may include search, discovery, booking requests, payment collection and payouts, analytics and performance tracking, sales tracking, and AI-assisted features (including AI price prediction). The Platform and its features may change over time.

We may add, remove, modify, or suspend features (including beta, trial, or preview features) at any time. Beta or preview features are provided on an “as is” basis and may be withdrawn without notice.

6. Subscriptions and fees

When you subscribe to a paid plan:-

• the applicable fees, billing cycle, and plan features will be displayed at the time of purchase and  may be updated from time to time;

• subscription fees are charged in advance and are non‑refundable, except where required by law or explicitly stated on the Platform;

• if payment fails or remains overdue, we may suspend your access until the issue is resolved.

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7. Bookings and Orders

7.1 Booking Process

A Booking typically follows this flow:

• a Brand shall submit a booking request or initiate checkout through the Platform;

• where acceptance is required, the Influencer shall either accept or decline the booking request;

• upon confirmation, the Platform shall issue an Order, which shall constitute a binding agreement between the parties;

• the Influencer shall provide the deliverables in accordance with the Order;

• completion of the Booking and disbursement of payout shall occur in accordance with the Order and these Terms.

The precise flow may vary depending on features, user type, and region.

Influencer users determine their pricing at their sole discretion. Brand Users pay InfluenConnect in advance to create an Order, as further detailed on the Payment Terms.

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7.2 Contracting position

Unless the Order states otherwise, the influencer services are provided by the Influencer to the Brand, and the Brand is the client. InfluenConnect provides the Platform and facilitates certain parts of the transaction.

We do not guarantee that any Influencer will accept a Booking request or that any Booking will be completed.

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7.3 Booking details and deliverables

The Order (and any agreed brief) should set out the deliverables, timeline, channels, and usage rights. Brands and Influencers are responsible for ensuring the Booking details are complete and accurate.

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8. Payments, payout, refunds, chargebacks, and disputes

8.1 Payment collection and limited agency

Where the Platform collects payment from the Brand for a Booking, InfluenConnect collects that payment as the Influencer’s limited payment collection agent (unless stated otherwise in the Order or checkout flow). Payment by the Brand to InfluenConnect discharges the Brand’s payment obligation to the Influencer to the extent of the amount received by us.

InfluenConnect is not a bank and does not provide escrow or deposit-taking services.

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8.2 Payment processing

Payments may be processed by third-party payment providers. You agree to comply with their terms where applicable. We are not responsible for payment provider outages or failures.

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8.3 Fees and deductions

We may deduct from amounts collected, as applicable:

• Platform Fees as displayed at checkout or specified in the Order;

• Payment processing costs;

• Taxes, duties, or withholding required under applicable law;

• Refunds, chargebacks, disputes, or other adjustments.

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8.4 Payout timing

Subject to verification, compliance checks, dispute holds, and chargeback risk management, we will pay the Influencer in accordance with the payout timing shown in the Order or, if not specified, within 15 business days after the Booking is marked Completed in the Platform.

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8.5 Completion and review window

A Booking shall be deemed completed when:

• The Brand confirms acceptance of the deliverables through the Platform; or

• The Brand does not raise a dispute within fourteen (14) days after the deliverables have been marked as delivered in the Platform, in which case the Booking shall be deemed accepted by operation of these Terms (“auto‑acceptance”).

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8.6 Disputes

Disputes must be raised within the applicable acceptance/review window in Section 8.5 (or, for analytics/reporting disputes, in accordance with Section 10). . We may request evidence from both parties and apply a fair process. Our role is administrative and platform-based and we do not guarantee any specific outcome.

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8.7 Holds, reserves, and withholding

We reserves the right to withhold, delay, or place a reserve on any payout where it reasonably determines such action is necessary, including but not limited to:

• Investigating suspected fraud, unauthorized activity, or misuse of the Platform;

• responding to a chargeback, reversal, or claim initiated by a payment provider;

• addressing compliance requirements, sanctions, or verification obligations;

• managing risk, including repeated disputes, delivery failures, or other adverse activity;

• Complying with applicable laws, regulations, or legal obligations.

For the avoidance of doubt, any withholding, delay, or reserve shall be exercised in good faith and in accordance with these Terms.

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8.8 Refunds, reversals, and chargebacks

Refunds and cancellation outcomes are governed by the Order status, the brief, and dispute resolution.

If a payment is reversed or refunded (including through a chargeback) after an Influencer has been paid out, we may recover the reversed amount and associated fees from the Influencer, including by offsetting against future payouts or requesting repayment.

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8.9 Taxes

Users are responsible for their own taxes and filings. Influencers are responsible for declaring income and complying with VAT or similar obligations where applicable. Brands are responsible for any withholding obligations unless the Platform explicitly states otherwise.

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9. AI features and pricing prediction

The Platform may provide AI-assisted insights such as price prediction, recommended pricing ranges, suggested matches, or other outputs (“AI Outputs”).

You acknowledge:

• AI Outputs are estimates and informational only;

• AI Outputs may be incomplete, inaccurate, or outdated;

• AI Outputs are not financial, legal, or professional advice;

• Users remain responsible for pricing decisions, suitability assessments, and outcomes

You must not attempt to reverse engineer, extract, benchmark publicly, or otherwise derive models, weightings, prompts, datasets, or underlying logic from the Platform.

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10. Analytics, performance tracking, and data limitations

The Platform may display analytics and campaign performance information sourced from third parties, integrations, or user-provided inputs.

You acknowledge:

• data may be delayed, incomplete, or affected by third-party limitations, API changes, or platform outages;

• metrics may be estimates and should not be treated as guarantees;

• reporting is provided for convenience and may not fully reflect underlying platform-native metrics

If you believe reporting is incorrect, you must notify us within 5 days of the report being available, providing supporting information. Beyond that period, we may treat the report as final for administrative purposes.

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11. User content, licences, and intellectual property

11.1 Platform IP

The Platform, including software, interfaces, database structure, features, workflows, and proprietary methods (including AI-related methods), is owned by InfluenConnect or its licensors. No rights are granted except as expressly stated.

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11.2 User content

Users retain ownership of their Content. By uploading or providing Content, you grant InfluenConnect a non-exclusive, worldwide, royalty-free licence to host, use, reproduce, display, and process it for the purpose of operating, improving, and providing the Platform, including to show influencer profiles and facilitate Bookings.

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11.3 Booking deliverables and brand assets

Brands and Influencers are responsible for agreeing content usage rights (including duration, territory, channels, paid amplification, whitelisting, edits, and licensing) in the Order or brief. If the Order or brief is silent, no additional rights are implied beyond what is necessary to perform the Booking.

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11.4 Intellectual Property Rights

Content and Marks. The (i) content on the Site, including without limitation, the text, documents, articles, brochures, descriptions, products, software, graphics, photos, sounds, videos, interactive features, and services (collectively, the "Materials"), (ii) and User Submissions, as defined below (together with the "Materials", the "Content"), and (iii) the trademarks, service marks and logos contained therein ("Marks"), are the property of InfluenConnect and/or its licensors and may be protected by applicable copyright or other intellectual property laws and treaties. “InfluenConnect”, the InfluenConnect logo, and other marks are Marks of InfluenConnect or its affiliates. All other trademarks, service marks, and logos used on the Site are the trademarks, service marks, or logos of their respective owners. We reserve all rights not expressly granted in and to the Site and the Content.

Use of Content. Content on the Site is provided to you for your information and personal use only and may not be used, modified, copied, distributed, transmitted, broadcast, displayed, sold, licensed, de-compiled, or otherwise exploited for any other purposes whatsoever without our prior written consent. If you download or print a copy of the Content you must retain all copyright and other proprietary notices contained therein.

Information Description. We attempt to be as accurate as possible. However, we cannot and do not warrant that the Content available on the Site is accurate, complete, reliable, current, or error-free. We reserve the right to make changes in or to the Content, or any part thereof, in our sole judgment, without the requirement of giving any notice prior to or after making such changes to the Content. Your use of the Content, or any part thereof, is made solely at your own risk and responsibility.  

InfluenConnect retains the right to use all delivered work that the Brand users agreed to publish as part of a review or otherwise make public, for InfluenConnect marketing and promotion purposes and/or other purposes relevant to the operation and function of the Site.

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11.5 Copyright and Trademarks Policy

It is our policy to respect the legitimate rights of copyright and other intellectual property owners, and we will respond to clear notices of alleged copyright infringement in accordance with applicable law.  

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12. Acceptable use and prohibited conduct

You must not:

• scrape, crawl, harvest, or bulk-export data from the Platform;

• create a competing database or directory using Platform data;

• share access with unauthorised persons or bypass access controls;

• upload malware, attempt unauthorised access, or disrupt the Platform;

• misrepresent identity, metrics, or authority;

• use the Platform for unlawful, misleading, or discriminatory activity;

• infringe IP rights, privacy rights, or publicity rights;

• publish or distribute Platform outputs in a way that enables model extraction or replication

We may suspend or terminate accounts for suspected or actual breaches.

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13. Compliance responsibilities (advertising and disclosures)

13.1 Responsibility for User Submissions. The Platform may permit the submission, hosting, sharing and publishing of Content by you and other Users (“User Submissions”). You understand that whether or not such User Submissions are published, we do not guarantee any confidentiality in respect of any User Submissions. You are solely responsible for your User Submissions and the consequences of posting, publishing or uploading them.

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13.2 Compliance (advertising and platform rules). Brands and Influencers are responsible for ensuring campaigns and content comply with applicable laws and platform rules, including advertising disclosures (for example, clear labelling of sponsored content), consumer protection rules, and any sector-specific regulations.

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13.3 Moderation and enforcement. We may, in our sole discretion (but are not obliged to), monitor, review, remove, restrict access to, or refuse to publish any User Submissions at any time and for any reason, including where we reasonably believe there is a legal, compliance, safety, fraud, security, or brand risk. We may remove content or suspend Bookings or accounts where we reasonably believe compliance or brand safety risks exist.

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13.4 Ownership and permissions. You represent and warrant that you own, or have obtained all necessary rights, consents, licences and permissions, to submit your User Submissions and to grant the licences set out in these Terms, and that your User Submissions do not infringe any third-party rights (including intellectual property rights, privacy rights, or publicity rights). Without limiting the above, you authorise us to use your User Submissions in accordance with Section 11.2.

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13.5 Prohibited content. You must not submit any User Submissions that: (i) are unlawful; (ii) are defamatory, threatening, harassing, hateful, obscene, or otherwise objectionable; (iii) infringe third-party rights; (iv) impersonate another person or misrepresent affiliation; (v) promote illegal drugs, illegal gambling, illegal arms trafficking, or otherwise facilitate illegal activity; (vi) violate applicable export control or sanctions laws; (vii) involve theft, terrorism, or instructions for wrongdoing; or (viii) are otherwise malicious or fraudulent.

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13.6 Exposure to User Submissions. You acknowledge that when using the Platform you may be exposed to User Submissions from a variety of sources and that we are not responsible for the accuracy, usefulness, safety, legality, or intellectual property rights in respect of such User Submissions. To the maximum extent permitted by law, you waive any legal or equitable rights or remedies you may have against us in respect of such exposure.

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13.7 Spam and unauthorised communications. You agree not to use any communications systems provided by the Platform to send unauthorised commercial communications or spam, and you are solely responsible and liable for any such communications.

 

14. Confidentiality and security

Users must keep confidential any non-public information obtained through the Platform, including pricing, briefs, and any access credentials. You must not disclose system access, data exports, or Platform materials to unauthorised parties.

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15. Suspension and termination

We shall have the right to suspend or terminate your access immediately in the event that:

• you breach these Terms;

• fraud, misuse, or a security risk is reasonably suspected;

• required verification procedures are not completed;

• such suspension or termination is required by law or by a payment provider.

You may discontinue use of the Platform at any time. Cancellation of subscriptions and the resulting effects on access shall be governed by the specific plan terms presented at the time of purchase.

These Terms are effective until terminated by InfluenConnect or you. InfluenConnect, in its sole discretion, has the right to terminate these Terms and/or your access to the Site, or any part  thereof,  immediately  at  any  time  and  with  or  without  cause  (including,  without  any limitation,  for  a  breach  of  these  Terms).  To  the  maximum  extent  permitted  by  law, InfluenConnect shall not be liable to you or any third party for termination of the Site, or any part  thereof.  If  you  object  to  any  term  or  condition  of  these  Terms,  or  any  subsequent modifications thereto, or become dissatisfied with the Site in any way, your only recourse is to immediately discontinue use of the Site. Upon termination of these Terms, you shall cease all use of the Site. Sections 11 (Intellectual Property Rights), 14(Confidentiality and security), 16 (Disclaimers), 17  (Limitation of Liability), 18 (Indemnity),  and 19  (Privacy and data protection)  to  21(Governing law and disputes) and  section 23(General) shall  survive  termination  of these Terms.  

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16. Disclaimers

To the maximum extent permitted by applicable law:

• the Platform is provided on an “as is” and “as available” basis;

• we do not warrant uninterrupted availability, error‑free operation, or that any features or functionality will remain unchanged;

• we do not guarantee Booking outcomes, Influencer performance, campaign results, or the accuracy of any data;

• AI Outputs and analytics are provided for informational purposes only, do not constitute guarantees, and shall not be relied upon as definitive.

Nothing in these Terms shall operate to exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability which cannot lawfully be excluded or limited.

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17. Limitation of liability

To the maximum extent permitted by law, InfluenConnect’s total liability arising out of or in connection with these Terms and the Platform will not exceed the greater of:
(a) the Fees paid (and payable) by you to InfluenConnect in the twelve (12) months immediately preceding the event giving rise to the claim; and
(b) the applicable cap amount below based on your subscription plan at the time the claim arose (the “Plan Cap”):

 Starter: £5,000
Advanced: £10,000
Professional: £20,000
Enterprise: US$50,000

If an Order Form, MSA, or other written agreement signed by both parties specifies a different liability cap, that agreement will prevail to the extent of any conflict.

If you are billed in a currency other than GBP or USD, the Plan Cap will be converted into your billing currency using a reasonable exchange rate applied by us (or our payment processor) at the time of invoicing.

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We are not liable for:

• indirect or consequential losses;

• loss of profits, revenue, goodwill, business opportunities, or anticipated savings;

• disputes between Brands and Influencers, except as explicitly set out in these Terms for payment administration

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18. Indemnities

You agree to indemnify and keep indemnified  defend and hold InfluenConnect together with our affiliates,  and  our  respective  officers,  directors,  employees  and agents harmless from and against any and all claims, damages, obligations,losses, liabilities, costs and expenses (including, without limitation, reasonable attorneys’ fees) arising out of or in connection with:

• your breach of these Terms;

• your Content, campaigns, acts or deliverables;

• your non-compliance with, or violation of applicable law, advertising rules, or third‑party rights;

• any disputes, penalties, or reputational damage resulting from your misrepresentation or non‑performance;

• your use of, or inability to use, the Site;

• your User Submissions;

• your interaction with any Site users

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19. Privacy and data protection

Our processing of personal data is described in our Privacy Policy (https://www.influenconnect.com/privacypolicy): Where required, a Data Processing Addendum will apply.

You must not upload special category data or unnecessary personal data into the Platform unless strictly required for a lawful purpose and you have a valid legal basis.

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20. Changes to the Terms

We may update these Terms from time to time. We will post the updated version on the Platform and update the “Last updated” date and will be with immediate effect. Continued use after changes take effect means you accept the updated Terms.

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21. Governing law and disputes

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims), except that either party may seek urgent injunctive relief in any court of competent jurisdiction.

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22. SOCIAL APIS

InfluenConnect uses authorised data from social media platforms. Such data  is collected and stored to power InfluenConnect features. You can request that your authorised data be deleted from InfluenConnect by contacting info@InfluenConnect.com. For example, InfluenConnect uses social media platforms’ APIs to collect authorised data. You can learn more about each respective social media platform’s terms of service and privacy policies via the links (https://www.influenconnect.com/privacypolicy) 

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23. General

23.1 If any part of these Terms is found unenforceable, the rest remains in effect.

23.2 You may not assign your rights or obligations without our consent. We may assign these Terms as part of a merger, acquisition, or reorganisation. Any prohibited assignment shall be null and void.  

23.3 These Terms are the entire agreement between you and InfluenConnect regarding the Platform and supersede prior versions.

23.4 Notwithstanding anything to the contrary, (a) these Terms shall be construed, interpreted and enforced on a “to the maximum extent permitted by law” basis and (b) these Terms are not intended to limit or cancel your statutory rights unless permitted by applicable law governing such rights, in which case, the limitation or cancellation shall be construed, interpreted and enforced  to  the  maximum  extent  permitted  by  such  applicable  laws.  

23.5 No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and a party's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.  

23.6 You agree that any cause of action that you may have arising out of or related to the Site must commence within one (1) year after the cause of action accrues, otherwise, such cause of action is permanently barred.

23.7 Nothing  in  these  Terms  creates  a partnership,  joint  venture,  agency,  or  employment  relationship  between  you  and InfluenConnect. You must not under any circumstances make, or undertake, any warranties, representations, commitments or obligations on behalf of InfluenConnect.

23.8 InfluenConnect may transfer or assign, whether by contract, by sub-contact, by merger, or by charter conversion, any of your rights or obligations under these Terms without obtaining your  consent. You shall not transfer or assign any right or obligation hereunder without the prior written consent of InfluenConnect, which consent shall be at InfluenConnect’s sole discretion. In the event that InfluenConnect is acquired, or is the non-surviving party in a merger, or sells all or substantially all of its assets, these Terms shall not automatically be terminated, and InfluenConnect agrees to use its best efforts to ensure that the transferee or the surviving company shall assume and be bound by these Terms of the Site.

 

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